Cannot play simultanously

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Cannot play simultanously

Finitronc
Newbie

Plan

Premium Family

Country

Denmark

Device

(iPhone 8, Samsung Galaxy 7)

Operating System

(Windows 10,etc.)

 

My Question or Issue

Whenever my wife starts playing, my playing stops! If I restart, her device stops playing. We do have seperate accounts! Furthermore, she sees what I am playing - and we do have separate accounts!

5 Replies
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Re: Cannot play simultanously

Moderator
Moderator

Hey there @Finitronc

 

Thanks for reaching out to the Community about this. 

 

What you describe usually happens when two users have logged in to the same Spotify-account. You can tell which account you're logged in by looking at your Spotify username (which you'll find here in your Account page under Profile).

 

After checking this, make sure each of you is logged in to their own Spotify-account. The best option is when each family member is logged in to their account on their own device. 

 

Hope this helps. Keep us posted.

IvanModerator
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Re: Cannot play simultanously

Marycash
Casual Listener

We just signed up for à family membership but of course my husband and I want to keep all our playlists. We thought it meant that we could play our account at the same time at different units!? Do one of us have to start a new account?

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Re: Cannot play simultanously

Moderator
Moderator

Hey there @Marycash

 

Thanks for reaching out to the Community about this. 
 

When signing up for a Premium Family plan you only change the type of subscription and the monthly price. Your accounts and all contents you have saved, including the Playlists, will be saved. 

 

None of the members of the Premium Family is required to create a new account. As each member has already got their own account, they can easily listen to Spotify on separate devices. Just make sure each of you is logged in to their own Spotify-account. The best option is when each family member is logged in to their account on their own device. 

 

You can tell which account you're logged in by looking at your Spotify username (which you'll find here in your Account page under Profile).

 

Hope this helps. Let us know if you have any more questions.

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the strongest form of magic.” Marilyn Manson
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Re: Cannot play simultanously

Marycash
Casual Listener

Hello and thank you! 
My husband and I have the same account since we have had premium. How do we do now to get two different but still have the same playlists? We thought we could just go on with the same account but be able to listen to the same at different units? 

sincerely

Maria

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Re: Cannot play simultanously

Moderator
Moderator

Hey there @Marycash

 

Thanks for getting back to us. 

 

One of you must go to this page and create a new Spotify account. Make sure you keep the login credentials so that you can log in to the account whenever you want to. 

 

Once you've created the new account, the owner of the old account must invite you to the Family subscription. They can do this by going to this page, scrolling down to Invite or remove members and following the listed steps. After finishing the steps, you become a member of the Premium Family plan

 

To get the same playlists you just need to find the old account within the Spotify app and follow the playlists you wish to by clicking the heart-shaped button below the playlist name. 

 

Hope this helps. Keep us posted.

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the strongest form of magic.” Marilyn Manson
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