Cannot redeem Google Home Mini for Premium

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Cannot redeem Google Home Mini for Premium

denoobiest
Visitor

Plan

Free/Premium

Country

 

Device

Samsung Galaxy 9S+

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

This morning I received an email with an offer for a free Google Home Mini, but the shipping address it was sent to is one I no longer have access to so I canceled the order since I could not find any way to edit the shipping address. Upon trying to redeem the order again I receive the message "Unfortunately, we couldn't add that to your cart. There are limits on how many you can buy." Is there any way to reset this offer or undo the canceling of my order?

3 Replies

Re: Cannot redeem Google Home Mini for Premium

Rock Star 22
Rock Star 22

Hey @denoobiest, thanks for reaching out to the Community!

 

Sorry to hear this.

I'd recommend getting in touch with Spotify Customer Support here.

 

Have a nice day :)

Billy-JRock Star 22
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Re: Cannot redeem Google Home Mini for Premium

nateice31
Visitor

I have encountered the exact same issue. I reached the check out without any problems, input my details and then some error accourred and restarted the check out process and removed the coupon. I receieved no orders or emails about the purchase but it keeps telling me that I can only make one purchase for the item.

 

(United States)

Re: Cannot redeem Google Home Mini for Premium

Moderator
Moderator

Hey there @nateice31,

 

Thanks for reaching out! 

 

You check if your order was successful by clicking here. If you need further help, feel free to use the link @Billy-J provided for contacting the support. 

We hope this helps :)

PetyaModerator
 
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