Cant add family member after initially entering incorrect info

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Cant add family member after initially entering incorrect info

Mayette
Newbie
‎2018-09-19 04:09 PM

Plan

Premium

Country

 Philippines

Device

Huawei P20 Pro

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 I was able to add my husband in my premium family subscription even though i realised after 1 month that he has entered some incorrect info. He was able to use premium for a month then it switched back to free. Then i reinvited him and enetered the correct info but spotify wont allow him now to be added.

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Re: Cant add family member after initially entering incorrect info

Katerina
Moderator
Moderator
‎2018-09-21 10:57 AM

Hey there @Mayette,

 

Thanks for posting and welcome to the community!

 

All members of a Premium for Family plan must reside at the same physical address.

If we’re unable to verify the members of a Premium for Family plan based on the information they provided, they will be removed from the plan.

 

If this happens, your husband may restore his Premium features by upgrading to a standalone Premium subscription. 

 

Let us know if that helps!

/K

KaterinaModerator
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