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Changing from one family group to another

Changing from one family group to another

I was the "head" of my old family subscription, but I cancelled it, and got an invitation to our new family subscription. I cannot accept it, because the system wants me to renew my old one, but I just want to join the new family group. Is it a way to accept the new one? Or how does it work?

It just redirects me to upgrade to my old subscription every time. 

Plan

Premium

Country

 Hungary

Device

(iPhone SE)

Operating System

(iOS 12)

 

My Question or Issue

 

Reply
1 Reply

Hey @pauluszanna, help's here. 

 

If you want to join a new Family plan, you'll first have to cancel your current subscription, and then wait until your account reverts to Free, which is on the next renewal date. You can see the date on your account page

 

Whe your account has been reverted to Free, you can accept the invitation to the new plan. Keep in mind that any members you have on your own Family plan will also have their accounts reverted to Free.  

 

Hope that helps!

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