Charged €14,99 but no Premium

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Charged €14,99 but no Premium

Newbie

Hello,

At this time i'm beeing charged with €14,99 for using Spotify, I think thats because I once used Headspace - meditiation. Now I just want to use Premium for €9,99, but strangely when I look at my account I see that I don't have Premium. So I pay €14,99, I don't have add's but I don't have Premium? 

What's wrong, pleaase help.

 

Grtz,

Christiaan

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Re: Charged €14,99 but no Premium

Rock Star 24
Rock Star 24

Hey @Christes,

 

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra (Premium) account is registered with that email.

 

  • If you don't have another email address, note how you log into the Spotify app usually.
  • If you use your Facebook details try entering your Spotify username (if you created one originally).
  • If you use your Spotify username try entering just your email address.
MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Solution!

Re: Charged €14,99 but no Premium

Rock Star 24
Rock Star 24

Hey @Christes,

 

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra (Premium) account is registered with that email.

 

  • If you don't have another email address, note how you log into the Spotify app usually.
  • If you use your Facebook details try entering your Spotify username (if you created one originally).
  • If you use your Spotify username try entering just your email address.
MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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