Combining 2 premium accounts into 1 family account

Reply

Combining 2 premium accounts into 1 family account

Dchristman81
Casual Listener

Plan

Free/Premium

Country

 

Device

 

Operating System

 

 

My Question or Issue

 I have 2 premium paid accounts, my wifes account and my own.  We want to combine the accounts into a family account.  Is this possible and how?

3 Replies
1 person liked this

Re: Combining 2 premium accounts into 1 family account

Moderator
Moderator

Hey @Dchristman81.

 

Thanks for reaching out to us here - we'll be more than happy to help you out!

 

Yes, it most certainly is possible! One of you will have to sign up for the Premium for Family subscription and invite the other to the plan. For more information on how to do this, we suggest you head over to this support page - it should contain all the info you need.

 

If you have any other questions, don't hesitate to ask! We'll be right here :)

PeterModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"It's my job to see the world and report back. It's my job to feel things fiercely.
And it's my job to be present." - Maggie Rogers

Re: Combining 2 premium accounts into 1 family account

Castillogirlado
Newbie

If our individual premiums of $10.99 were just charged yesterday and we want to now combine the two plans into one family plan, are we prorated back the charge for the month?

Re: Combining 2 premium accounts into 1 family account

Moderator
Moderator

Hey @Castillogirlado.

 

Thanks for your question.

 

We suggest you get in touch with our Customer Support team here, who will be able to refund your last payment, provided it meets the requirements laid out in our refund policy, which you can read here.

Ifthe refund is approved, your accounts will immediately revert back to our Free version, and then one of you can subscribe to a Family plan by following this link and invite the other to the plan (you can see instructions for this in my previous reply).

 

Hope that helps! Let us know if you have any other questions regarding this.

PeterModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"It's my job to see the world and report back. It's my job to feel things fiercely.
And it's my job to be present." - Maggie Rogers
SUGGESTED POSTS