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Easy. Recently, I added my sister to my family account. Now, she got kicked out from my account, and now when we try to confirm her invitation it doesn't work.
Hey @Mardoza21
If you're the Family Admin, send the invite again. Let her accept the invite logged in with her own username in the app and in the website. She should make sure to type the address exactly as the Admin did, and also be sure all Family members use the same Internet connection (Home network) regularly. Not doing so may be the cause of her being left out.
Hope it helps. ๐
Unfortunately, for the time being, itโs not possible to check or change the address registered on an existing Premium for Family subscription.
If you don't remember your address details, you need to create a new account, subscribe to Premium for Family on that account, and cancel the subscription on your old account.
After that, contact customer support, and they'll transfer your playlists from your old account to the new one. ๐
I have the same problem with my sons account. It says that its is not possible to confirm that we live on the same adress...
Hey @oitan
If you're the Family Admin, send the invite again. Let him accept the invite logged in with his own username in the app and in the website. He should make sure to type the address exactly as the Admin did, and also be sure all Family members use the same Internet connection (Home network) regularly. Not doing so may be the cause of him being left out.
family
Hey there you, ย Yeah, you!ย 😁 ย Welcome - we're glad you joined the Spotify Community! ย While you here, let's have a fun game and getโฆ