Could not join premium for family after returning to home address

[oswinjjj]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

So my brother created his Spotify account when he was in the UK. When he was back at our home address, he could not join the family plan. Any solution guys?

*When prompted to enter address, both options tried (allowing Spotify to detect location & entering it manually) but do not work. 

Thanks in advance.

[Ivan]

Hey there @oswinjjj,

Thanks for reaching out and welcome to the Community! We'll happily help you sort this out.

Keep in mind that your brother's account must match the country setting of the Premium Family manager in order for the address verification to work. Since he created his account in the UK it's possible that the account is still set to that country.

He can change his country settings by following the instructions here. If that doesn't fix it, we suggest he tries to accept the invite using a private or incognito browser. This step ensures no cache issues will prevent accepting the invite.  

Hope you find this useful. Keep us posted how you get on.

Have a great day!