Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Premium / Family
Country
U.S.
Device
iPhone
Operating System
iOS 10
My Question or Issue
Since Spotify is not robust enough to allow a user to make a simple change to their address, all the help articles state you must sign out of all devices and create a new account if you need to change the address on your family plan.
Question: When I create a new account, presuming I'll still be using my same Facebook login to "create a new account" will it remember my playlists? Downloads? etc.....
Solved! Go to Solution.
****ISSUE RESOLVED****
Here's the 411 for anyone reading. As noted above, the biggest frustration I had was that I may not be able to use my same Facebook account, but that IS NOT the case. Follow this and you'll be fine....
After you do, they will get your confirmation and kill your account and (here's the important piece) disconnect your email address. Then, here is how you get everthing back....
That's it! This shouldn't be this difficult, but KUDOS to SpotifyCares team! Great to work with and VERY QUICK RESPONSE time.
Hey! Welcome to the Spotify Community 🙂
If you create a new account , you probably won't be able to use the same facebook login as before. You will lose your playlists, but you can always ask @SpotifyCares to make a content transfer of your playlists.
You should try contacting SpotifyCares through either of these:
Have a wonderful day!
Leo
Music is a world within itself, it is a language we all understand. ~ Stevie Wonder
Leo | Rock Star | Rock Star Program
Sooooo.... because Spotify isn't robust enough to include a simple capability to change an address, I have to re-create an account and not use my only FB account? How is this even a reasonable solution? What, do they expect you to create a new FB account too? Geesh. I'll try the Spotify"cares" route and see what they say.
I agree with you, it's a very poor situation for this not to be easily achievable. I'm having similar issues (although mine is just the name that needs updating rather than address). I've already spoken to the help team and they've said there is no way to do this, so my only option is to close an account I've head for many years, sign a new one up and just continue there. I'm not doing that, Spotify need to allow users to change, correct and update information on accounts.
My thread is over here: https://community.spotify.com/t5/Premium-for-Family-Student/Invites-show-strange-name/td-p/4579844
****ISSUE RESOLVED****
Here's the 411 for anyone reading. As noted above, the biggest frustration I had was that I may not be able to use my same Facebook account, but that IS NOT the case. Follow this and you'll be fine....
After you do, they will get your confirmation and kill your account and (here's the important piece) disconnect your email address. Then, here is how you get everthing back....
That's it! This shouldn't be this difficult, but KUDOS to SpotifyCares team! Great to work with and VERY QUICK RESPONSE time.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…