Credit card error

[HumeyraArslan]

I have been trying to subscribe for Family account with my master card. It says there might be a problem and I should try it later. But I have tried it different times since a week and no change. I have already been using the card online and sure about it. I even talked to the bank for this and they say there is no problem. I want my premium back! 

[Jose_M · Accepted solution]

Hi there!

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

Also, can you try this process using another browser or Incognito Mode? It might be worth trying another device.

Let me know how things go and have a nice day!