I own a family account for five years now and gave my daughter one account. For three years, I have been divorced with my daughter switching olaves between her moms house and mine.
last week, i was informed that her account was under suspicion and tah she should provide information confirmation of her current adress. Tha email never made it into her mailbox (yes, spam folder was checked), so she/we could never provide any information.
now her account was set back to basic and after contacting the support chat, they basically referred my to the conditions of the family plan and that all members must stream from the same adress.
And on top, that they couldn’t do anything at this time, as she is in Spain on holidays with her mother, so any new invitation code would not work in the system.
what kind of 18th century family picture is that.
could Spotify officially confirm that there is no family plan for divorced kids????
that is pityfull.