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Deleted from the family plan

Deleted from the family plan

Plan

Premium for family 

Country

 Hong Kong 

Device

Iphone 7

Operating System

ios 12

 

My Question or Issue

 My family members were quited and deleted from the family plan. Invitations are sent to them again but they still unable to join the plan.

Reply
1 Reply

Hi @candyhotung, thanks for writing.

 

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

 

So if all members live in the same address, I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

 

There are a few ways to contact them:

 

https://support.spotify.com/account_payment_help/payment_help/how-can-i-contact-spotify/

 

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

 

When you message them, inform all the e-mail addresses on the plan.

 

Let me know if this helps!

BittencourtSpotify Star
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