Didn't get 3 months for free

[Andrea63]

I didn't get spotify free for 3 months and instead i paid immediately 

Plan

Family premium

Country

Italy

My Question or Issue

Can i get my money and my 3 months for free??

[Billy-J]

Hey @Andrea63, thanks for reaching out to the Community!

To confirm, are you on a Premium Family plan? Also, have you tried Premium in the past, or used the same payment method for Spotify services?

Keep me posted 🙂

[Andrea63]

Thanks for answering, but this is my first time on spotify, i have never
used this account for spotify and never used before the paying metod i use
now...

[Billy-J]

Hey @Andrea63,

Thanks for getting back to me!

In that case, I'd recommend getting in touch with Customer Support here.

I hope this helps 🙂