Discount Family Subscriptions!

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Discount Family Subscriptions!

aekawa
Newbie
Bonsoir.
j'ai payé pour avoir spotify family.
Le problème, c'est que quand j'écoute une musique, c'est le téléphone d'une autre personne de ma famille qui va faire la musique.
Je voudrais savoir comment ecouter de la musique sans qu'elle ne s'affiche sur le téléphone de qq d'autre même s'il est connecté sur le même wifi.
merci
5 Replies

Re: Discount Family Subscriptions!

Alfredo
Roadie

Hey @aekawa, welcome to the community!

 

We hope yo don't mind us replying in English.

 

For the Premium for Family plan to work as intended, every user must have their own Spotify account linked to it. You can find all the info on how to manage your plan here.

 

If you've already followed all these steps and you're sure each family member is using their own account, the issue could be caused by a home streaming device, like using the same speaker another user was listening with previously without logging out of their account first.

 

Let us know how you get on.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Re: Discount Family Subscriptions!

Gonzospeed
Casual Listener

Bonjour, 

 

J'ai exactement le même problème et aucune aide possible ?!? 

Re: Discount Family Subscriptions!

Moderator
Moderator

Hey there @Gonzospeed,

 

Thanks for posting about this here in the Community!

 

We hope you don't mind us replying in English since it's the Community's official language. 

 

If you're having troubles when family members are trying to listen to music on their own device at the same time, we'd first recommend making sure you've followed the steps provided in this Spotify Answer

 

Once each member has accepted the invitation to your plan successfully, we'd suggest asking them to follow the steps provided here to log out on each of their devices. Then, they can log in again using the correct login details for their own Spotify account.

 

On another note, you can find more information on how to set up your Premium for Family plan here.

 

Let us know how you get on! We'll be right here if you need more help.

 

Have a lovely day :)

KaterinaModerator
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"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

Re: Discount Family Subscriptions!

Gonzospeed
Casual Listener

Merci pour votre explication, ca fonctionne !!! 

Belle journée.

Re: Discount Family Subscriptions!

Moderator
Moderator

Hey there @Gonzospeed,

 

Thanks for keeping us in the loop and glad to hear that this helped :) 

 

If you have any further questions, don't hesitate to give us a shout! We'll be happy to lend a hand.

 

spotify:track:5t8alspYnbJeLybFVhMhGK

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain
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