Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I'm on a family subscription but I also just got charged for an individual membership. I need to be refunded and not charged again. Also, the lack of a simple customer service help option sucks.
Hey @rachelé, welcome to the Spotify Community!
It sounds like you might have two separate accounts, one subscribed to Premium for Family and one to a regular Spotify Premium subscription. Could you check out this support guide to checking for multiple accounts?
Let me know how it goes 🙂
Can you ask the Family subscription administrator (the one who pays for it) to double-check and make sure you have an account in there? If you aren't, you may have to rejoin it.
The Premium account that you have is the one you are being charged for. Once you join the Premium for Family plan, your personal subscription will be paused. To join the Family subscription, check out this support article: https://support.spotify.com/article/premium-for-family/
Please let me know if that sorts out the problem for you 🙂
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…