Download function misses in one of our family accounts

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Download function misses in one of our family accounts

Newbie

Dear all,

Yesterday we started a familyaccount. For all three kids I followed the exact same steps:

1) deleted the account they used

2) deleted the whole app

3) invited them

4) reinstalled the free spotify app

5) followed instructions in the mail.

 

Now 3 out of 4 family members (Using Iphone SE, Iphone 6, Huawei) have the premium download function, but one of the kids (Who uses an iPhone 5) does not have this function. The button that appears under an album simply isn't there.

I see no difference in her settings to the others and her account says premium...

Can anyone help us?

 

Best regards, Ineke

 

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