Entire family was removed from Spotify Family Premium

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Entire family was removed from Spotify Family Premium

HanieCruz
Regular

My ENTIRE family was removed from our Spotify Family premium subscription. PLEASE RESOLVE IT! A. S. A. P!!! Thanks. 

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Re: Entire family was removed from Spotify Family Premium

Rock Star 11
Rock Star 11

Hello @HanieCruz!

 

Sorry to hear they couldn't verify their account on time. No worries though, you can easily solve this by getting in touch with Spotify. They'll be able to take a look backstage and hopefully solve this as soon as possible. You can reach out to them here.

 

Hope this helps and let me know if you have any other questions!

Jose_MRock Star 11
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Re: Entire family was removed from Spotify Family Premium

Rock Star 11
Rock Star 11

Hello there!

 

Sounds like your address couldn't be verified properly. Can you check your email addresses for verification emails from Spotify? Make sure to check your junk/trash folders.

 

Keep me posted :)

Jose_MRock Star 11
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Re: Entire family was removed from Spotify Family Premium

HanieCruz
Regular

Hi, 

 

Thank you for your reply! 

Each of them received an email but they weren't able to respond to it. What should I do? 

Solution!

Re: Entire family was removed from Spotify Family Premium

Rock Star 11
Rock Star 11

Hello @HanieCruz!

 

Sorry to hear they couldn't verify their account on time. No worries though, you can easily solve this by getting in touch with Spotify. They'll be able to take a look backstage and hopefully solve this as soon as possible. You can reach out to them here.

 

Hope this helps and let me know if you have any other questions!

Jose_MRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Re: Entire family was removed from Spotify Family Premium

HanieCruz
Regular

Hi,

 

Thank you for your suggestions. I appreciate it a lot. 

I have sent a query to Spotify about 2 weeks ago through the same link that you gave. But I haven't received any response from them yet. I really need it badly. Do you know of any other way on how to solve it? :loudly_crying_face:

 

-Hanie

Re: Entire family was removed from Spotify Family Premium

Rock Star 11
Rock Star 11

Hello @HanieCruz!

 

If you sent an email to Spotify, they'll get back to you as soon as possible. Can you make sure you didn't get any emails from them? I'd recommend checking your junk/trash folders as well. If you got an automated email, just reply to that email explaining your problem to create a ticket with Support. 

 

Hope this helps and keep me posted :)

Jose_MRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Entire family was removed from Spotify Family Premium

HanieCruz
Regular

Hi,

 

Thank you so much for your help and suggestions! 

 

The issue has been solved earlier. I was so happy! Thanks again! :smiling_face_with_smiling_eyes::smiling_face_with_smiling_eyes::smiling_face_with_smiling_eyes:

 

-Hanie

Re: Entire family was removed from Spotify Family Premium

Rock Star 11
Rock Star 11
Hello there! I'm glad everything's fine now. Make sure to let me know if you have any other questions and...
https://open.spotify.com/track/6JWddKPdqvDc2WkPEi9grC?si=G33MGlHGSiKqUifCZt_mPA
Jose_MRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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