like the title says, the host of the premium family account sent me an invitation link, which worked. But i was always connected to my previous normal premium account, so i proceeded to deactivate my premium account, which deactivated also my family premium plan. Now i can’t access the family plan, it says “expired link, try asking your host for new one” but my host already sent me the link 3 times but it doesn’t work. Help??
Solved! Go to Solution.
Hi there @amandapolito03,
Thanks for getting back in touch.
For what you mentioned, it looks like you have 2 accounts and it's possible that you already accepted the invite in one of them. You can check the status of your subscription following the steps here.
If that's the case, we suggest that you log out and log back in to the correct account.
Let us know how it goes 🙂