Expired Premium family invitation link

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Expired Premium family invitation link

amandapolito03
Casual Listener

like the title says, the host of the premium family account sent me an invitation link, which worked. But i was always connected to my previous normal premium account, so i proceeded to deactivate my premium account, which deactivated also my family premium plan. Now i can’t access the family plan, it says “expired link, try asking your host for new one” but my host already sent me the link 3 times but it doesn’t work. Help??

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Re: Expired Premium family invitation link

Eni
Moderator
Moderator

Hi there @amandapolito03

 

Thanks for getting back in touch. 

 

For what you mentioned, it looks like you have 2 accounts and it's possible that you already accepted the invite in one of them. You can check the status of your subscription following the steps here

 

If that's the case, we suggest that you log out and log back in to the correct account.

 

Let us know how it goes 🙂

 

 

 

 

EniModerator
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3 Replies

Re: Expired Premium family invitation link

Jeremy
Moderator
Moderator

Hey there @amandapolito03,

 

Thank you for your post here in the Community. We're happy to help.

 

Can you try to open the link in an incognito/private window? 

 

Also, make sure to open in from another device that what it's been sent from.

 

Keep us posted 🙂

Cheers!

JeremyModerator
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Re: Expired Premium family invitation link

amandapolito03
Casual Listener
Hello,

I already tried opening on a private/ incognito window, didn’t work out.
The device is another one than the one the invitation has been sent from.

Solution!

Re: Expired Premium family invitation link

Eni
Moderator
Moderator

Hi there @amandapolito03

 

Thanks for getting back in touch. 

 

For what you mentioned, it looks like you have 2 accounts and it's possible that you already accepted the invite in one of them. You can check the status of your subscription following the steps here

 

If that's the case, we suggest that you log out and log back in to the correct account.

 

Let us know how it goes 🙂

 

 

 

 

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

View solution in original post

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