FAMILY SUBSCRIPTIONS ADDRESS PROBLEM

[sj96]

Hello everyone. I just get invited by my brother to join spotify family plan. After I click the link, I've to fill the address form. But after I fill and confirm, there's a pop up said that soomething went wrong. How to fix this? 

[LeoRager]

Hey! Welcome to the community!

Usually these kind of things happen, because of your web browsers cache. So try doing the following things:
Try opening the link in a private/incognito tab.
If that doesn't work, change browser and clear both browsers cache.
Lastly if that doesn't work try opening the link on another device, that should do the trick!
Tell us how things work out 🙂
If you liked my post: Feed my ego with likes 😄
If this post has solved your issue: Please accept this as Solution
Music is a world within itself, it is a language we all understand. ~ Stevie Wonder

[Robertart98]

Hey,
I've the same problem and none of these steps helped me unfortunately.
Please help me with that issue. There is a attachment of an image which shows the issue. 

[safason]

I have the same issue 😞

[sp4rh4wk]

I have the same issue.. changing browser etc doesnt work at all..

[sj96]

Hello. Thanks for your reply. But does it have another way? Last month when my brother paid and invited all of the family members, it doesn't have any issue.

[LeoRager]

Hey Guys!

Sorry to hear that a lot of you are having this problem.

Another thing you can try is using another credit card. That should make it work 🙂

Good luck!
If you liked my post: Feed my ego with likes 😄
If this post has solved your issue: Please accept this as Solution
Music is a world within itself, it is a language we all understand. ~ Stevie Wonder

[Kmcaballero]

How can we accept an invite when we keeo on receiving the same message as "3. Oopps something went wrong". I've tried to do the given solutions but the same message appears. Please advise on this! Thanks!

[David_Schraven]

The same problem from Germany. It sucks.

Me and my sons, we have got the same adress. But I can't add them.

[safason · Accepted solution]

Contacting Spotify support agent made it work for me, the link to support:
Contact form - Support form

[David_Schraven]

Thank you

[sj96]

Thankyou so much!