I signed up for the family plan with the offer of a free google home Mini. Sounded great. That was until there was a problem redeeming the Google home Mini. For some reason my order with Google was cancelled. That's ok. Mistakes happen. So off I go and contact Google. They say there was an issue but it will be ok. Just contact Spotify with all yojr details and they will reissue a new code. So I do the online chat and send through screenshots etc. I'm told not to worry and the matter will be resolved. 6 days later no response. So I contact the online chat again. Not to worry I'm told and someone will contact you shortly. Later that day I get an email that says we cannot give you a new code. So Google want a new code. Spotify doesn't issue a new code and ultimately I lose out. When I reply to the support email and say this is unfair and if they can't deliver I should get my money back I get an email back saying no. If you want to cancel then click here.
What sort of customer service is this? I understand that the problem probably didn't happen at your end but thanks for not helping out your customer at all.