Famaliar Plan Problem

[LucasGentile]

Hello,

Until last month I had a family plan with one other person, but I had a problem with my card that stopped charging.
Now I try to continue THE SAME FAMILY PLAN WITH SAME PERSON, and says it is not possible. I thought I would have to wait 12 months only if someone else invited.

Thanks

[Bittencourt]

Hi @LucasGentile, thanks for writing!

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. 

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!