[Family] Allow Family Members with a different Address

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[Family] Allow Family Members with a different Address

paulinagsosa
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so... my father paid for the family spotify premium but he put his office address and i didnt knew that, so i put my home address, when i realize that I recived the e-mail, saying that the address was incorrect, it was too late and now i dont have spotify, he resend me the invitation to the family plan but spotify doesnt allow me to log in. 

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Re: [Family] Allow Family Members with a different Address

Rock Star 24
Rock Star 24

Hey @paulinagsosa,

 

Unfortunately, it’s not possible to change the address registered on an existing Premium for Family plan which means that you won't be able to join the plan because the address doesn't match.

If he entered the wrong details, he needs to create a new account and subscribe to Premium for Family on that account. Make sure he does not forget to cancel the plan on his old account :)

MaximRock Star 24
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1 Reply
Solution!

Re: [Family] Allow Family Members with a different Address

Rock Star 24
Rock Star 24

Hey @paulinagsosa,

 

Unfortunately, it’s not possible to change the address registered on an existing Premium for Family plan which means that you won't be able to join the plan because the address doesn't match.

If he entered the wrong details, he needs to create a new account and subscribe to Premium for Family on that account. Make sure he does not forget to cancel the plan on his old account :)

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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