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Family Members cannot be entered - credit card location issue

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Family Members cannot be entered - credit card location issue

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I am trying to add my wife (lifes at the same location) to my family account. However, she always gets an error message. 

 

Add info: we life in Austria, but my credit card runs through a German bank.

 

How can I add my wife - without getting new credit card? 

 

Thanks.

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Re: Family Members cannot be entered - credit card location issue

Rock Star 23
Rock Star 23

Hey @YGneo, thanks for reaching out to the Community! 

 

I understand your concern.

The payment method on your account must match the country registered on the account, which explains why this may be happening.

 

In that case, I can only recommend changing your payment method to one that's issued in your country. If you'd like, you can also get in touch with Customer Support who can also take a closer look and provide some options.

 

I hope this helps!

Billy-JRock Star 23
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