Family Members kicked out of Premium

[ayior]

Now I have seen this question asked before, but the answer was to get into the chat support, which doesn't seem to be a thing anymore.

I recently got a Spotify Family Account, but my family members have apparently been "unable to verify" that we share the same address. While I got the E-Mail that it would be investigated, it said that I wouldn't have to do anything. But now it's too late and my Dad is back on Free Spotify.

How and/or where can I appeal and verify our adress and get him back into the shared account?

[MattSuda · Accepted solution]

Hey @ayior

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

You may see an option to chat with support instead of email.

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also:

• Tweet or message @SpotifyCares on Twitter

• Send a message to Spotify Cares on Facebook