Family Plan Subscriptions

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Family Plan Subscriptions

xtrabite
Newbie

Hi there,

 

I have subscribed to the Family Plan and send invite links to my family member and we registered with the same address information but why after a month their subscriptions cancelled ?

 

They received an email to validate their information and address but still cancelled.

 

I need to send the invite links again but after a month same thing happen again.

 

Im frustrated with this problem.

 

1 Reply
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Re: Family Plan Subscriptions

Jemi
Spotify Legend

Hey @xtrabite,

 

In this case, it would be best if you contacted our support team for further investigation. You'll find the link to them here.

Let us know if there's anything else :)

 

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