Family Plan Turkey

Reply

Family Plan Turkey

UTQ
Casual Listener

Hello Community,

I was in the family plan of spotify but although all my family got an e-mail from spotify about confirmation of address I did not get one. My account is now turned to a free one and I can not receive invitations from family plan. What can I do?

Plan

Free/Family

Country

 Turkey

Device

Samsung Galaxy 7

Operating System

Android Oreo

 

 

 

3 Replies

Re: Family Plan Turkey

Rock Star 22
Rock Star 22

Hey @UTQ, welcome to the community!

 

Sorry to hear this, but no worries, help’s here.

 

If the invite isn’t working, here are some things to check first:

  • If you’re accepting the invite on the same device it was sent from, make sure the owner who sent the invite has logged out of their account page first.
  • If you didn’t receive an email with the link, be sure to check your junk/spam folders.

 

Still not working? Try resending the invite:

Note: Only plan owners can send invites. If you’re trying to join a plan, you need to ask the owner to complete these steps.

  1. Go to your Premium for Family account page and select the member you want to re-invite.
  2. Click RESEND INVITE.
  3. If that doesn’t work, click CANCEL INVITEand re-invite the member by clicking SEND INVITE, and re-entering their details.

 

Let me know how this goes :)

Billy-JRock Star 22
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Note: I'm not a Spotify employee.

Re: Family Plan Turkey

UTQ
Casual Listener

I tried everything you have said but it did not help. Is there an other way?

Re: Family Plan Turkey

Rock Star 22
Rock Star 22

@UTQ,

 

Could you try sending this invite using another browser? Also, please do use another email address to see if that helps.

 

Keep me posted :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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