Family Plan, my family is out of my plan!

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Family Plan, my family is out of my plan!

nokia6300
Casual Listener

Plan

Premium Family

Country

Germany

 

My Question or Issue

I was before in Philippines, where I also had my Premium family before. Now im back in germany and changed also my location to Germany. Added my family (brother and sister) which i life with in the same house. But since 1 month they are kicked out and i cant let them in again in my family plan. Please let me know what i can do? Is my plan still in Philippines, but it shows me Germany as location. And how can i get my family back to my plan?

 

Thanks in advance!

 

 

6 Replies

Re: Family Plan, my family is out of my plan!

Rock Star 21
Rock Star 21

Hi @nokia6300, thanks for writing.

 

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated (which is probably your case), hence the removal of some users.

 

Is the credit card you use to pay from Germany?

 

Anyway, I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

 

There are a few ways to contact them. A great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

 

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

 

When you message them, inform all the e-mail addresses on the plan.

 

 

Keep me posted!

BittencourtRock Star 21
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Re: Family Plan, my family is out of my plan!

Rock Star 21
Rock Star 21

Hey @nokia6300,

 

So did you follow the steps I gave you?

 

Please keep me posted! :)

BittencourtRock Star 21
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Re: Family Plan, my family is out of my plan!

nokia6300
Casual Listener

Hi,

 

sry but I was busy and forgot it totally. 

I don’t have twitter or Facebook. Is there any otherway to contact them direct?

 

thanks for ur answer!

Re: Family Plan, my family is out of my plan!

Rock Star 21
Rock Star 21

Hey @nokia6300, no problem.

 

Sure, just click on the link bellow. I guess the option on the bottom will work for you!

 

https://support.spotify.com/article/how-can-i-contact-spotify/?in_footer

 

BittencourtRock Star 21
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Re: Family Plan, my family is out of my plan!

nokia6300
Casual Listener

Hi Bittencourt,

when i go on the link, it brings me back to the community.

There is no direct email to spotify, only a link for twitter.

 

Re: Family Plan, my family is out of my plan!

Rock Star 21
Rock Star 21

Hey @nokia6300

 

Here's the direct link for you:

 

https://support.spotify.com/contact-spotify-support/

 

Hope this is more helpful!

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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