Family Plan was charged even if I didn't start it

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Family Plan was charged even if I didn't start it

Immogen
Newbie

 

Plan

Premium

 

My Question or Issue

 Hello, 

Today I logged into spotify page and I noticed I'm paying for the family plan since two months. I don't know why I haven't noticed it earlier but I didn't start this family plan and I didn't even know it exists. What happened? Could I get my money back? I didn't activate it. 

1 Reply

Re: Family Plan was charged even if I didn't start it

Rock Star 24
Rock Star 24

Hi there, thanks for coming to the Spotify Community.

I’m sorry to hear you think someone else has gained access to your Spotify account. Please check out the FAQ page ”Someone else has gained access to my account” here for the next steps to take.

Thanks!

MaximRock Star 24
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