Family Plan

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Family Plan

ElinorJShiels3
Casual Listener

 

Plan

Premium (Family)

Country

Scotland, United Kingdom 

Device

Iphone 7

Operating System

iOS 10

 

My Question or Issue

Why am I unable to listen to music at the same time as someone else even though I have Family Plan, I have also followed all the instructions but sill my music stops when someone else uses their account.

 

5 Replies

Re: Family Plan

Rock Star 22
Rock Star 22

Hey @ElinorJShiels3, thanks for reaching out to the Community!

One great thing about Premium for Family is that you and up to 5 members get their own Premium account so there are no interruptions.

 

It seems like you and someone else are sharing the same account. Could you make sure that the other person gets their own account? You can follow these steps >  Manage members section to send them an invite to join the plan.

 

I hope this helps. I'll be right here if you have any more questions :) 

Billy-JRock Star 22
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Re: Family Plan

ElinorJShiels3
Casual Listener
We already set up different accounts that’s why i don’t understand how the
music stops playing when we’re both on. I also sent him an invite as well
it does show that he is added to the family but I don’t have an email
saying the have confirmed or anything.


Re: Family Plan

Rock Star 22
Rock Star 22

Hey @ElinorJShiels3,

 

Thanks for getting back to me.

Could you try following these steps:

  1. Log out from their accounts.
  2. Log in by manually typing in their own email addresses and passwords on the devices they want to listen to music.
  3. Each of them should log in their account page to make sure they're logged in with their own email address and not using the same account.
  4. Then they can try listening to music simultaneously. 

Let me know how this goes :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Family Plan

ElinorJShiels3
Casual Listener
Thank you

Re: Family Plan

Rock Star 22
Rock Star 22

Hey @ElinorJShiels3,

 

Did those steps help you?

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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