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Plan
Premium (Family)
Country
Scotland, United Kingdom
Device
Iphone 7
Operating System
iOS 10
My Question or Issue
Why am I unable to listen to music at the same time as someone else even though I have Family Plan, I have also followed all the instructions but sill my music stops when someone else uses their account.
Hey @ElinorJShiels3, thanks for reaching out to the Community!
One great thing about Premium for Family is that you and up to 5 members get their own Premium account so there are no interruptions.
It seems like you and someone else are sharing the same account. Could you make sure that the other person gets their own account? You can follow these steps > Manage members section to send them an invite to join the plan.
I hope this helps. I'll be right here if you have any more questions 🙂
Hey @ElinorJShiels3,
Thanks for getting back to me.
Could you try following these steps:
Let me know how this goes 🙂
Hey @ElinorJShiels3,
Did those steps help you?
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