Family Premium Account

[egemenaltintas]

Hi,

I have been a part of a specific family premium account. Recently I was asked to verify my address and my postcode. However, as I opened my Spotify account years ago, I was in another address (and thus another postcode) and even though now I have the same postcode with the premium account members, so Spotify could not verify my postcode.

So can I learn (and where can I learn) what my "address" is when I started my Spotify account? Then I guess I can again be added to the premium account safely once again. 

Thank you in advance!

[Bittencourt]

Hi @egemenaltintas, welcome to the Community 🙂

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!

[egemenaltintas1]

Hi @Bittencourt
I contacted spotify via messenger and they solved the issue.
Thank you for your response led me to the solution!
Best Regards

[Bittencourt]

That's great news, @egemenaltintas1, I'm glad I could help!

Please don't forget to add Likes and Accept As Solution 🙂