Family Premium kicked an account off that resides in my household.

[clairjoe]

Plan

Premium

Country

United States

Device

all

Operating System

all

My Question or Issue

 Family Premium kicked an account off that resides in my household. When trying to reinvite them to the plan, it won't allow them to add their account. Please advise.

[SergioDavid]

Hey @clairjoe, welcome to the Community!

Do they have any trouble joining the plan using an incognito window? What about with a different device?

Let us know if that helps.