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Family - Premium not activated

Family - Premium not activated

Premium account, UK

 

My wife is the main account holder and I created a family account but was notified that my address couldn't be verified so was downgraded from Premium. How can I verify my account to rectify this please?

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1 Reply

Hey @Hbmelon, welcome to the Community!

 

Try joining the plan again. If you have any trouble, you can try accepting the invite using an incognito window or from a different device.

 

If that doesn't help, reach out to us on Twitter or Facebook with your account info.

 

Hope that helps 🙂

 

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