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Family Premium

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Family Premium

Casual Listener

Plan

Free

Country

 UK 

Device

 

Operating System

Android Oreo

 

My Question or Issue

Hi I have paid for Family Premium through my PayPal on 26th July but it still says waiting for Spotify to authorise. Can you advise me on how long it usually takes?

 

Thank you.

 

3 Replies
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Re: Family Premium

Rock Star 24
Rock Star 24

Hey @Rozzenberry,

 

I'd recommend checking out the following support articles:

  1. https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/
  2. https://support.spotify.com/account_payment_help/payment_help/problems-paying-for-spotify-by-card/

Thanks, and let me know how it goes 🙂

MaximRock Star 24
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Highlighted

Re: Family Premium

Casual Listener

Thanks but I have already tried all of the options you mentioned. I haven't received an email from Spotify confirming my Family Premium just wondering how long it normally takes or do I need to contact them direct.

Highlighted

Re: Family Premium

Rock Star 24
Rock Star 24

Thanks for letting me know.

 

Since you paid through PayPal, can you check out this support article? Maybe it'll help 🙂

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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