Family Subscription issue

Reply

Family Subscription issue

justtryingto
Visitor

Recently my girlfriend has received an e-mail saying that the address was not correct and that she had to check that. We tried to, but at least in the Swedish support page says that one cannot update the address information while being on an account. So we removed her from the Family Plan and I invited her to it again, which she did, but when finalizing the update, she could not. We tried gain to figre out why, and apparently you cannot get in and out a Family plan within a period of 12 months. So she has no account now and apparently there's no way to solve this. Need support. 

1 Reply

Re: Family Subscription issue

Rock Star 21
Rock Star 21

Hey @justtryingto, thanks for reaching out to the Community!

 

I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

 

Have a great day :)

Billy-JRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS