Family Subscriptions!

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Family Subscriptions!

Lincon
Casual Listener

Hello everyone,,

Plan

Premium

Country

 Turkey/ TR

Device

Apple 6s

Operating System

Windows 10/ IOS 12

My Question or Issue

My name is Gökhan. *snip* is my spotify account! I'm using Family membership with my brother and lil' sister but unfortunately today my brother and sis' cannot use premium... I check your all communty for solution but its so complicated! We're in same address we are using with same surname but still I can't invite those 2 account!... After this situation I can't absoulty invite them. when I try to invite them they are getting this error message; "You couldn't join this family plan. Do you need help?"

Sorry for my eng. :( 

 

1 Reply

Re: Family Subscriptions!

Rock Star 21
Rock Star 21

Hey @Lincon, thanks for writing.

 

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users. 

 

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

 

There are a few ways to contact them

 

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

 

When you message them, inform all the e-mail addresses on the plan.

 

Let me know if this helps!

 

BittencourtRock Star 21
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