Family account not premium :(

[Loretello]

I just made a family account. I am the "owner" of the plan, and all premium works good for me. My husband has been added an accepted and he appears as "active", even his account says premium, but he can't play any song he wants... it still has to be in shuffle mode. Why?

[Bittencourt]

Hi @Loretello, welcome to the Spotify Community!

It looks like your husband has two Spotify accounts. Could you please ask him to log in using the correct credentials (the e-mail account shown in your members' list) and then let me know if it works 🙂