Family account - one member out and can't get in again. Spotify no reaction on my mail ...

[Somebodynew]

I do have a premium / Family Account. My husband's out for no reason. No mail arriving when I invite him. He's listening to music with breaks since a while? Anybody there who can help - Spotify didn_t until now ... 

[Bittencourt]

Hey @Somebodynew,

Could you please try sending the invitation to another e-mail address?

If it still doesn't work, I suggest you get in touch with the Spotify Cares staff via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!