Family cannot join Premium family

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Family cannot join Premium family

JojodeNogent
Visitor

Hi,

My family members (same address) had access with their respective smartphones to my former Family Premium subscription until my debit card expired. Then nobody could use Family Premium anymore (normal).

I received my new debit card and subscribed again to Family Premium (on my Spotify account I can see that Family Premium is my current subscription) and I can now again access to Spotify Premium.

The problem is that when my family members use the link I send them to join Family Premium, they get a message "A problem occurred. Please try later...".
They've been trying for 3 days now and they always face the same issue.

The link I send them is always the same, but I read somewhere that a link can expire. Might this be the issue ? If so, how to get a new link ? I disconnect/reconnect to my account but I always get the same link and I don't see any button on the page to renew the link.

Help !

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Re: Family cannot join Premium family

Rock Star 16
Rock Star 16

Hi there @JojodeNogent

thanks for posting !

 

Could you please ask your siblings to open their invites using an Incognito web page on their own devices ?

 

For some further instructions on the Premium for Family plan and possible troubleshooting steps for the issue you're having, please visit this help page.

 

Let me know how it goes 🙂

OneByBooRock Star 16
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