Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I upgrade from Premium to Family yesterday. Sent invites to my husband and son. They received the invites with the acceptance code. However, when they press "accept invitation", they are not redirected to a page which would allow them to insert the code and redeem the invite. Rather, they get redirected to a login page where one should put in user name and password. What's the problem and how to solve it?
Same problem exactly. **bleep**, Spotify? Your "help" systems are a complete fail. In addition to this problem, there are zero instructions anywhere on how to use Spotify Family - if I can ever get it to work.
also trying to get help with this. is it because they already have a premium acct on a trial?
Someone who knows how to resolv this issue?
Exactly same problem for my family. I subscribed this morning for Spotify Family. I thought it would be a good idea for Christmas....
Very frustrating. Save Our Souls !!!
same for me can you please explain how you resolved the issue I would be very greatful
How did you do that... I already had a premium account & that seems to be the only log in page we can get to?
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…