Family member can't add multiple songs to playlist at once

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Family member can't add multiple songs to playlist at once

Newbie

Plan

Premium

Country

Norway

Device

Windows Computer (fully upgraded)

Operating System

Windows 10

 

My Question or Issue

We just got the family plan, and added two excisting accounts and created two new ones into the plan. While trying to add songs to one of the new accounts, we discovered that we cannot mark multiple songs at once to easily add multiple songs into the same playlist. This is however possible on one of the existing accounts. We first thought it had something to do with what computer we were using, but after logging into both accounts on the same computer, we've discovered that this doesn't matter. However, the outlay of the account is different for the two accounts. Is this the reason why and how do we change the new account into the outlay that the old account has?

 

PS: Not sure if it matters, but the old account (the one where marking multiple songs work) is logged into using Facebook, while the new one (where it doesn't mark multiple songs) is logged directly into Spotify.

PSPS: The first added picture is how a playlist looks on the new account while the second picture is how it looks on the old account.

 

Hope someone has answers! Thanks in advance!

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1 Reply

Re: Family member can't add multiple songs to playlist at once

Moderator
Moderator

Hey there @okay3!

 

Thanks for getting in touch with us and welcome to the Community.

 

It looks like the new accounts are currently part of a test Spotify is running and that's why it looks different.

 

We're always testing new things in order to gather feedback on different features, you can learn more about that here

 

More features should be added to the interface that has been tested and you should see old features come back, so we'd recommend keeping your app updated.

 

Right now, it's not possible to opt-out of this but if you're not happy with the new experience we'd recommend adding a +VOTE here to show your support for the idea of a toggle between the versions.

 

When it comes to copying playlists between accounts you can reach out to our support team here and they should be able to help. 

 

We hope this info helps. We'll be here if you have any other questions.

ElenaModerator
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