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Family member gets randomly removed from my premium account

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Family member gets randomly removed from my premium account

Visitor

Plan

Premium

Country

US

Device

Tesla Model 3, Samsung Galaxy 9

Operating System

Android Oreo

 

My Question or Issue -

This seems to be an old issue, which is disappointing. I've added another user to my Premium account and then they're randomly removed with the message "You have been removed from Premium by 'username'. How can this be avoided?

 

1 Reply
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Re: Family member gets randomly removed from my premium account

Rock Star 13
Rock Star 13

Hey @Don_in_KC ,

 

Welcome to the Community! I hope you're doing great

 

I'd recommend you to I recommend you to get in touch with the Support.

You can find some more info on how to do this here: https://www.spotify.com/us/about-us/contact/

Have a great day! 🙂

BruneliciaRock Star 13
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