Family member is unable to join Family plan

[Youkko]

Plan

Premium

Country

Brazil

Device

Any

Operating System

Android Nougat, Windows 10, etc.

My Question or Issue

I'm trying to add my mother (an old lady) to my family plan, but despite filling every form item (I filled them about 10 times now), I just get a message telling me that the account is unable to join my family plan.
Once, she was part of this family plan, but Spotify, from time to time, verifies account addresses. She didn't answer this address check, and got "fired" from the plan.
How can I add her again?

[Maxim · Accepted solution]

Hey @Youkko,

Thanks for reaching out.

She'll need to reach out to Support about this so that they can do a manual address verification 🙂

Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[Youkko]

I used the contact form you supplied, explained everything to spotify staff (copy-pasted the text I used to describe the problem here) and they solved the problem. Thank you!