Family member still shown as in different country

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Family member still shown as in different country

Newbie

My mother recently moved back in with us in Istanbul, Turkey after living in Greece. I tried to add her to our family account but it says she needs to be in the same location as us.SHE IS! How can this be resolved?

 

 

 

Plan

Family Premium

Country

Turkey/Greece

 

2 Replies
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Re: Family member still shown as in different country

Composer

Hey!
This answer should help you resolve the issue: https://community.spotify.com/t5/Accounts/change-address-spotify-family/m-p/4461560#M1493831
Hope this helps! Happy holidays 🙂

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Re: Family member still shown as in different country

Moderator
Moderator

Hey there @iw301cq_-gmp,

 

Thanks for posting about this here in the Community!

 

We'd first suggest making sure your mother's account is registered in the right country - there's steps on how to do that here.

 

Once her Spotify account is registered in the same country, you should be able to invite her to your plan with no issues.

 

Let us know how you get on! We'll be right here if you need more help.

 

Happy Holidays 🙂

KaterinaModerator
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