Family member unable to join plan

[hdhbrbh]

Hello, I have a premium family plan under my account and everyone else in my family is able to join the plan except for one person. She keyed in the correct address information into the invite but somehow she is still unable to join. I have resent the invite many times and each time she is still unable to join. Please help! Thank you 😄

[Maxim]

Hey @hdhbrbh,

Please let me know the exact error message she's seeing.

Thanks 🙂

[BestDisaster]

You're unable to join this Family plan. Need help?

This is what she gets, when trying to connect to our family plan.

[Maxim]

@BestDisaster,

To ensure that we can offer you the best help that we can, could you please create your own thread? Doing so is easy. Simply select the appropriate board here, and then select “Start a Topic.”

Thank you very much!

[hdhbrbh]

"You're unable to join this Family plan. Need help? Read our FAQ"

[Maxim]

Hey @hdhbrbh,

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

I hope this helps!

[Louverr]

What I'd recommend you is to look for some help with Spotify staff. When I had this issue my problem was solved in minutes.

You can send them a message on:

Facebook: https://m.facebook.com/SpotifyCares/

Twitter (DM):

https://twitter.com/spotifycares 

Spotify Support:

https://support.spotify.com/contact-spotify-support/

Let me know if you need more help! Xx