Operating System: All
My Question or Issue:
Hello, I have issue with connection my family members to family account. I could not pay my old card so I updated my payment information but all my family members were deleted immediately from my family account. Now if I try to add them, they have the issue with authentication. My family members always get error message without any information. Printscreen of issue is attachment. Only existing members have this issue. If I try to add new member, there is not issue. All members have same address like me.
Solved! Go to Solution.
In this case, I’d recommend reaching out to Spotify for more help with this. Just fill out the online contact form to create a ticket with support. If you would prefer not to send an email, you can reach them on twitter at @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.
I hope this helps! Let me know if there's anything else I can help with 🙂