Family members don't get invites

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Family members don't get invites

ediejean
Casual Listener

It doesn't matter how many invites i send to my girlfriend she never receives the invite.

 

And yes i have checked her spam folder in her email.

 

Help please.

9 Replies

Re: Family members don't get invites

Rock Star 11
Rock Star 11

Hey @ediejean,

 

Welcome to the forums!

 

Let them accept the invite logged in with their own username in the app and in the website. They should make sure to type the address exactly as the Admin did, and also be sure all Family members use the same Internet connection (Home network) regularly. Not doing so may be the cause of them to be left out.

 

Hope this helps :)

 

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like! 

Robert_WRock Star 11
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Note: I'm not a Spotify employee.

Re: Family members don't get invites

justingriffiths
Casual Listener

@DefaOne Can you send a screenshot of the INVITE WITH LINK option? I'm not seeing that anywhere in my account settings.

 

Thanks!

Re: Family members don't get invites

Rock Star 11
Rock Star 11

Hey @justingriffiths,

 

Sorry for the delay!

 

After double checking, the only way to send the invite is by email. The link option I gave has now been removed. i have also now removed that from my response.

 

Sorry for any confusion.

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Family members don't get invites

detektivbyrån
Casual Listener

And it is not working!

(to send invite via mail.)

I'm (also) so disapointed since it has happened before also. Please fix ASAP!

Re: Family members don't get invites

Rock Star 11
Rock Star 11

Hey @detektivbyrån,

 

Welcome to the forums!

 

If the above steps are not working for you please reach out to Spotfy in one of the following ways:

 

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours

 

 

 

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

 

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like! 

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Family members don't get invites

detektivbyrån
Casual Listener

Why refer to a manual if the service isn't working?
Please fix this and make a reply when it is fixed.

- I've read the manual.

- Have You tried to send an invite?

/Lars

Re: Family members don't get invites

Rock Star 11
Rock Star 11

Hey @detektivbyrån,

 

To make Spotify aware of your exact issue you would need to contact them in one of the ways suggested above.

 

Thanks.

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Family members don't get invites

ediejean
Casual Listener
Contacted Spotify help desk & It's sorted now, thanks

Re: Family members don't get invites

Rock Star 11
Rock Star 11

@ediejean,

 

You are welcome, nice to hear it is all sorted for you now!

 

Let me know if you need any help in the future :)

 

 

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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