Family members expelled from the family plan

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Family members expelled from the family plan

ASardon12
Casual Listener
I've been having a problem with the members of my family plan, they were expelled and they couldn't enter again, they followed the process that everybody knows but Spotify told them they couldn't confirm that they live with me.
So they are thinking of canceling the account and start using another kind of app if Spotify doesn't solve this problem.
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Re: Family members expelled from the family plan

joaoimpar
Newbie
The same happened to me! How they confirm this? Didn't ask informations about my Family! Was "If they don't live with you we are cancelling their Family Premium pass"
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