Family members gone from the plan

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Family members gone from the plan

Darioo
Newbie

Plan 

Premium

Country

 Poland

 

 

My Question or Issue

 I use the Family plan. Yesterday I was notified that the payment was unsuccessful. It appeared that the card has expired. I have updated the card details and paid for the plan. For some reason, it took money for a single premium and not family. All the members are gone now, even though I have changed the plan back to the family.  

Is there a way to retrieve the family members without sending invites etc.?

 

Thank you!

1 Reply

Re: Family members gone from the plan

Rising Star 19 A_Musicophile
Rising Star 19
Hi @Darioo!

That seems like it was an awkward process! Have you tried going to account page and going through the 'Manage' tab? As far as I know, I think it may be necessary to re-invite your family members to your Spotify family plan.

Best wishes,

A
A_MusicophileRising Star 19
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