Family members removed from subscription

[cgsneal]

Plan

Premium Family

Country

UK

My Question or Issue

Hi, 

For some reason all the family members I had set up on my account have been removed. Why has this happened?

These are all family members that live at the same address (wife and kids). I did not receive a mail to say this was happening but you did take my subscription still?

Can you restore them please?

Chris

[Loxer]

Hey @cgsneal, welcome to the Community.

Hope you're doing great!

I'd recommend using the remove Offline devices and Sign Out Everywhere, probably resetting your password too, from your Spotify account page?

Learn more here as why they were removed and how to invite them again to your Family Plan.

Hope it helps 🙂